payment issue.

[donsalloum]

Sir:
Recently i've tried to charge silk by "pay my mobile" method. I selected the carrier I'm using and sent the MSG of 3 alphabets to the specific number. I received a MSG back saying the code is wrong and they deducted the money nonetheless.
I instantly sent to their support but i received no reply. I believe i was definitely scammed here.

What can I do in this case?
Payment was done on Saturday 16/3/2019 and i've been waiting for their reply since then. But i lost hope so i'm sending to you right now.
The option i chose to charge was 94 silks for 12SAR "Saudi Riyals".

I'm looking forward to hearing from you.

[Simplicity]

Hello,

You should contact Paymentwall directly for billing assistance, we do not process the payment ourselves. https://www.paymentwall.com/en/faq

If you have already contacted them, please await for a response, they process mobile donations on a daily basis for us without issues, it is a very reputable company

Regards,

[donsalloum]

Thanks for the reply, sir:
I tried to contact mobiamo but not payment wall itself. I've already sent a msg to payment wall few minutes ago. Hopefully they can help.
I am looking for payment wall's reply and i will post what they say.

[Simplicity]

They should be able to help you, don't worry.

Cheers,